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BOLD Competency Level Descriptions
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BUILD - I build collaborative teams across ParklandWhen our passionate employees, work together we succeed. BUILD speaks to behaving in a way that will foster teamwork and collaboration. Our diversity and people are our competitive advantage and we are stronger together. (Collaboration, Silo Busting) Level 1 - Leading Self Be low ego but high performance Be quietly confident, down-to-earth, and real No task is beneath you, lend a hand to your peers Believe that anything is possible if we work together Be empathetic, value different perspectives and seek similarities Be friendly, approachable, fun, and express gratitude and appreciation for others Be willing to share knowledge, ideas and provide a helping hand to others Value diversity; treat all people fairly and respectfully Maintain trust and confidentiality with peers Seek to resolve conflict right away Encourage and elevate peers Collaborate to win Actively listen and respect other perspectives and communicate in a respectful way Consider other’s communication preferences and styles when collaborating
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OWN - I own my mandateParkland’s goals are ambitious, and our success is dependent on every individual taking ownership of their role and objectives. OWN speaks to approaching your work like an entrepreneur while thinking and acting like an owner. It means taking pride and responsibility in the outcome. (Communication, Decision Making, Accountability) Level 1 - Leading Self Bravely and respectfully say what you think Be willing to safely experiment and take risks Speak candidly and openly about mistakes Strive to constantly get better Be eager to know or learn something Never be satisfied with status quo Take responsibility for personal objectives and outcomes Be self-motivated and driven, always striving to do more than what is required Acknowledge mistakes, take responsibility for them, and actively create solutions Ask for help when needed Achieve competence in role quickly and complete tasks with limited oversight or supervision Actively seek feedback and opportunities to grow, develop and learn
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LEAD - I lead by embracing change and continuous improvementThings move quickly and are constantly changing at Parkland. LEAD speaks to being quick, tenacious, and nimble in all that we do. This allows us to thrive through disruption, adapt through change and ‘win’ by our continuous pursuit of improvements. (Continuous Improvement, Development, Process, Problem Solving) Level 1 - Leading Self Be dynamic, agile, and flexible Adapt to change and learn through failure Rise to the occasion despite challenges Be creative, ideas people who make the impossible possible Be willing to experiment but still highly disciplined Constantly look for new solutions and improvements Be nimble and resilient Stay aware of new advances in field Remain committed, engaged, and motivated in the face of disruption Maintain optimism through challenging projects, tasks, and environments
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DELIVER - I deliver exceptional results through customer serviceWe are a results-driven organization and we expect a lot. DELIVER speaks to being service oriented and ‘getting it done’ regardless of the challenges we face. Level 1 - Leading Self Take action and deliver results efficiently Do the right thing for the business and the customers Keep going, be tenacious and find ways to deliver despite challenges Cut through the noise and focus on what matters most Make decisions using feedback, analysis, and common sense Plan and organize workload, setting priorities effectively Consider the customer (int/ext), community and environment in every task Strive for outcomes that benefit both Parkland and the customer Get it done quickly, safely and with integrity Understands that every group and task have an impact on Parkland’s customers Seek to understand Parkland’s strategy and objectives and recognize how you ‘fit’ and contribute
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FUNCTIONAL COMPETENCIESThe knowledge, skills and abilities required for each role at Parkland. Level 1 - Leading Self Role Specific competencies required for the role, will vary by job/position. For example: Driver Competencies Customer Service Representative Accountant Gas Tech Sales Rep
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BUILD - I build collaborative teams across ParklandWhen our passionate employees, work together we succeed. BUILD speaks to behaving in a way that will foster teamwork and collaboration. Our diversity and people are our competitive advantage and we are stronger together. (Collaboration, Silo Busting) Level 2 - Leading Others Develop positive relationships built on trust Keep the team focused on their purpose for working together Build respectful, inclusive, and trusting relationships among team members Take action to reduce and resolve conflict between team members Inspire participation, engagement, and collaboration Celebrate wins and give appropriate recognition Seek diversity - not validation - when approaching decisions and problem-solving Be willing to share talent and resource support to other parts of the organization Seek to know and engage all stakeholders
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OWN - I own my mandateParkland’s goals are ambitious, and our success is dependent on every individual taking ownership of their role and objectives. OWN speaks to approaching your work like an entrepreneur while thinking and acting like an owner. It means taking pride and responsibility in the outcome. (Communication, Decision Making, Accountability) Level 2 - Leading Others Clarify and reinforce roles and responsibilities Delegate and provide autonomy and runway for team members to take ownership of tasks and role Pose questions that encourage critical thinking Focus on learning through mistakes versus punishment for errors or failure Provide on-the-job experiences and opportunities for team members to learn and grow in their role Seek to identify the underlying cause (versus symptoms) of business issues and problems before trying to solve them Guide through principles, not rules Encourage employees to challenge leader’s ideas Provide accurate just-in-time feedback
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LEAD - I lead by embracing change and continuous improvementThings move quickly and are constantly changing at Parkland. LEAD speaks to being quick, tenacious, and nimble in all that we do. This allows us to thrive through disruption, adapt through change and ‘win’ by our continuous pursuit of improvements. (Continuous Improvement, Development, Process, Problem Solving) Level 2 - Leading Others Implement changes safely & smoothly Have a positive attitude about changes Help team members find ways to make change successful and impactful Recognize that there is more than one way to solve problems Encourage team members to be creative and innovate Facilitates problem-solving to resolve issues and will eagerly jump-in to support, when needed Regularly circle back to evaluate impact, effectiveness, and success of implemented changes Course correct quickly if implemented changes do not have intended outcomes
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DELIVER - I deliver exceptional results through customer serviceWe are a results-driven organization and we expect a lot. DELIVER speaks to being service oriented and ‘getting it done’ regardless of the challenges we face. Level 2 - Leading Others Lead with the internal/external customer in mind Reward and recognize team members that safely and effectively deliver results Appropriately acknowledge the positive performance of others Respectfully take action to address performance issues immediately Make best-informed decisions with the information, data and facts that are available Effectively prioritize what is critical for the business, the customer, and the team Analyze business data to make decisions Communicate mandate and strategy to team so they understand how their work ‘fits’
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FUNCTIONAL COMPETENCIESThe knowledge, skills and abilities required for each role at Parkland. Level 2 - Leading Others Effectively interview and select new team members Set effective objectives for self and others Effectively provide feedback and coaching to others Build effective teams Effectively manage all financial, supply chain procedures and processes Build effective project plans for your team Lead change by understanding how the change affects your team, and applying Parkland Change Management Principles Develop and grow team members functionally and behaviourally Develop an effective successor Ensure compliance with all company required training Ensure health and safety of team members in the field or office Manage the annual performance management cycle for all employees Analyze work to develop effective role descriptions, and workload Conduct difficult conversations Prioritize and manage time efficiently and effectively Level 2 – Safety Sensitive Leading Others Hold self and team accountable to meet all POEMS requirements as applicable Track and measure safety performance to ensure meeting expectations Ensure employees have the training, knowledge and skills needed to perform their roles Proactively identify and manage health and safety hazards and risks Set clear standards for safety and role performance Take every reasonable precaution to protect the health and safety of employees
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BUILD - I build collaborative teams across ParklandWhen our passionate employees, work together we succeed. BUILD speaks to behaving in a way that will foster teamwork and collaboration. Our diversity and people are our competitive advantage and we are stronger together. (Collaboration, Silo Busting) Level 3 – Leading/Influencing Others Hold leaders & team members accountable to build collaborative relationships across Parkland Leverage a broad network inside and outside Parkland Facilitate connection of the right people and functions to achieve overall business goals Seek insight from peers on decisions that impact their teams, departments, and functions in the organization Cultivate an environment of mutual respect, inclusion, trust, and support among teams Take action to remove barriers and issues amongst teams, departments, and functions Nurture a culture of One Parkland by prioritizing the internal customer Identify key talent and support development opportunities
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OWN - I own my mandateParkland’s goals are ambitious, and our success is dependent on every individual taking ownership of their role and objectives. OWN speaks to approaching your work like an entrepreneur while thinking and acting like an owner. It means taking pride and responsibility in the outcome. (Communication, Decision Making, Accountability) Level 3 - Leading/Influencing Others Define the ‘what’ and empower Level 2 leaders to own the ‘how’ Provide clear and concise outlines and then allow others ‘run with it’ Always have your team’s back and be open to hearing recommendations for improvements Provide leaders and employees with the tools needed to do their jobs effectively Hold self-accountable for team or department outcomes, results, and process improvements Create innovative solutions that remove roadblocks for team members Create an environment where creative thinking and idea generation is encouraged and rewarded Create an environment where mistakes and failures can be shared openly and discussed without fear of reprisal
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LEAD - I lead by embracing change and continuous improvementThings move quickly and are constantly changing at Parkland. LEAD speaks to being quick, tenacious, and nimble in all that we do. This allows us to thrive through disruption, adapt through change and ‘win’ by our continuous pursuit of improvements. (Continuous Improvement, Development, Process, Problem Solving) Level 3 - Leading/Influencing Others Design and implement change that enables quick adoption and high productivity Create an environment where people are encouraged to develop, continuously learn, and are supported to innovate and try new things Translate complex issues into simple solutions Assess potential risks or challenges prior to making changes Build efficient and effective processes, leveraging technology Constantly look for opportunities to digitally transform your business Focus on transformation that is sustainable (not change for the sake of change) Probe deeply to get at the root of any situation/issue or problem Build excitement, enthusiasm, and momentum for change
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DELIVER - I deliver exceptional results through customer serviceWe are a results-driven organization and we expect a lot. DELIVER speaks to being service oriented and ‘getting it done’ regardless of the challenges we face. Level 3 - Leading/Influencing Others Model a results-driven culture of performance excellence Anticipate obstacles that are not readily apparent Recognize team results and be a champion for their achievements Enable Level 2 leaders to develop effective plans from which to deliver results Enable all teams within your function and scope (your peer results are as important as your results) Understand how your department’s results/data impacts stakeholders Proactively mitigate challenges and hurdles for team / department in accomplishing objectives (“Block and Tackle”) Generate excitement, enthusiasm, and commitment to achieving team/dept/company goals
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FUNCTIONAL COMPETENCIESThe knowledge, skills and abilities required for each role at Parkland. Level 3 - Leading/Influencing Others Develop team/department annual plans that align to functional and organizational strategies Effectively manage all annual budget procedures and processes Apply financial acumen to the analysis of team/department operating data to uncover trends and develop recommendations and continuous improvement opportunities Design integrated project plans that your department can complete against expectations with other teams/departments Effective presentation skills to internal audiences Strong PKI business acumen Design and develop a structured plan for implementing change, effectively communicate the plan, and then monitor the progress across the teams, department Professionally and effectively develop and mentor others Apply org design principles to defined role descriptions and workload analysis to develop effective and efficient organizational structure
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BUILD - I build collaborative teams across ParklandWhen our passionate employees, work together we succeed. BUILD speaks to behaving in a way that will foster teamwork and collaboration. Our diversity and people are our competitive advantage and we are stronger together. (Collaboration, Silo Busting) Level 4 - Leading Parkland Optimize organizational structure across functions Develop integrated functions and seek synergies cross-functionally Build organizational bridges and ensure collaboration across the enterprise Create a culture of trust where ideas and opinions can be shared openly across functions Put the Parkland Community (collective) ahead of their department and hold others accountable to do the same Inspire diversity of thought and cross functional collaboration Remove systemic barriers in the way of individuals coming to work as their whole self Motivate, inspire, and energize their functions, departments, teams, and people towards a collective strategy and purpose Establish and develop key supplier and business partner relationships (int/ext)
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OWN - I own my mandateParkland’s goals are ambitious, and our success is dependent on every individual taking ownership of their role and objectives. OWN speaks to approaching your work like an entrepreneur while thinking and acting like an owner. It means taking pride and responsibility in the outcome. (Communication, Decision Making, Accountability) Level 4 - Leading Parkland Define the ‘why’ and empower Level 3 leaders to own the ‘what’ Communicate the function’s strategy and mandate in a clear, compelling, and inspiring way and then provide the runway for others to own and execute Challenge employees and leaders to continually learn, develop and grow Foster a climate that demands clear, fast, open, and accurate communication throughout the organization Champion and promote Parkland’s Talent Management programs, policies, and processes Create a culture of development through on the job experiences Support disciplined risk-taking Create an environment of timely, respectful, and open feedback (top-down and bottom-up)
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LEAD - I lead by embracing change and continuous improvementThings move quickly and are constantly changing at Parkland. LEAD speaks to being quick, tenacious, and nimble in all that we do. This allows us to thrive through disruption, adapt through change and ‘win’ by our continuous pursuit of improvements. (Continuous Improvement, Development, Process, Problem Solving) Level 4 - Leading Parkland Lead integrations that create synergies within a function Lead integrations that create synergies with other functions Champion change and foster an organizational climate that readily adapts to and supports change initiatives Foster an innovative culture where everyone is encouraged to generate new ideas that are aligned with the business and will improve results Support teams to adapt, shift and innovate with appropriate resourcing, time, energy, and leadership Anchor functions/departments to strategic pillars (currently low carbon, digital transformation and ESG) Anticipate potential threats/challenges and opportunities and their effect on Parkland’s profitability
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DELIVER - I deliver exceptional results through customer serviceWe are a results-driven organization and we expect a lot. DELIVER speaks to being service oriented and ‘getting it done’ regardless of the challenges we face. Level 4 - Leading Parkland Look ‘left and right’ before making decisions Consider impact on all departments and teams before making any decisions Consider shareholder returns before making any decision Identify, allocate, and ensure resources meet requirements Analyze the impact of regulations, procedures, market, and customer dynamics on the business Effectively translate data and analytics (tell the story) and then create a strategy Set clear strategic goals for the organization Ensure the direction and strategy adheres to the highest ethical and business standards Develop effective relationships with customers at the executive level Recognize and reward leaders who develop and promote talent across the enterprise
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FUNCTIONAL COMPETENCIESThe knowledge, skills and abilities required for each role at Parkland. Level 4 - Leading Parkland Develop functional strategic plans Strategically integrate function with other functions Apply financial acumen to the analysis of the function’s operating data to make recommendations and decisions Champion cross functional change by understanding the connectivity and inspiring others to embrace the change in service of ONE Parkland Effective presentation skills for internal and external stakeholders, suppliers, vendors, associations, and media Identify and mitigate risks to Parkland that are relevant to function Conduct trend analysis for function Conduct relevant market, demand, and other stakeholder data analysis Develop organizational strategic plans Apply financial acumen to the analysis of the organizations data to make decisions Lead organizational change and continuous improvement Ensure HSE policies are widely distributed and the HSE program goals and objectives are actively supported
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